Legal Documents

Hi 7 Terms & Conditions — User Rights & Responsibilities

Please read these Terms & Conditions carefully before opening an account with hi 7. Your rights, our responsibilities, and the protections for both parties are clearly outlined here.

Last Updated: January 1, 2026
01

Introduction & General Terms

This Terms & Conditions document hi 7 Serves as a legal agreement between the platform and its users. hi 7By accessing the platform or creating an account, you are deemed to have read and accepted these terms.

We want our users to understand everything clearly — so we've kept the language simple and avoided complex legal jargon. If you have any questions, feel free to reach out to our support team.

Important Notice

hi 7 For users aged 18 and above only. If an underage individual opens or uses an account, it will be closed immediately and all deposited funds will be forfeited.

hi 7 reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website and the "Last Updated" date will be revised. Continued use of the platform after changes take effect constitutes acceptance of the updated terms.

02

Account Registration & Verification

Each individual hi 7only allows one account per person. If multiple accounts are found under the same individual, all accounts will be closed and all balances will be forfeited.

All information provided at registration — name, address, date of birth, and mobile number — must be accurate and truthful. Providing incorrect details may cause verification issues and could result in withdrawal delays.

  • A valid mobile number must be provided at registration — OTP verification is mandatory.
  • KYC (Know Your Customer) verification must be completed before your first withdrawal.
  • KYC requires a photo of your National ID (NID) or passport.
  • Your payment method (bKash/Nagad number) must match the name on your account.
Password Security

Use a strong password (minimum 8 characters, combining uppercase, lowercase, and numbers). Never share your password with anyone. If you log in on someone else's device, always log out when you're done.

03

Betting Rules

hi 7Before placing a bet, there are a few basic rules to know. Once a bet is confirmed, it generally cannot be cancelled — so always double-check the odds and stake before you confirm.

  • Minimum Bet: A minimum stake of ā§ģ200 is required per bet.
  • Maximum Bet: Different maximum limits apply across markets, as shown on the betslip.
  • Live Betting: If odds change after an in-play bet is accepted, the updated odds will apply.
  • Cancelled Match: If a match is cancelled or abandoned, the stake for that bet will be refunded.
  • Accumulator: If any single selection is wrong, the entire bet is lost — however, if a match is cancelled, it will be counted as odds 1.0.
Situation Results Status
Bet Won Winnings paid out at odds × stake Applicable
Match Cancelled Full Stake Refund Applicable
Bets Placed During Technical Errors Hi 7 will review and decide Under Review
Bet Placed on Incorrect Odds Hi 7 reserves the right to void or amend any bet Under Review
Bet with Insufficient Balance Bet Will Be Rejected Rejected
04

Payment & Withdrawal Policy

hi 7Deposits and withdrawals at hi 7 are simple and fast — though a few rules apply to keep both you and us protected.

  • Minimum Deposit: ā§ģ200 (bKash/Nagad/Rocket).
  • Minimum Withdrawal: ā§ģ500.
  • Withdrawal Processing Time: bKash: 5–15 minutes; bank transfer: 1–3 business days.
  • Withdrawals must be made through the same payment method used for your deposit — if you need to use a different method, please contact support.
  • Daily withdrawals are capped at ā§ģ50,000 (higher limits apply for VIP members).
Anti-Money Laundering
  • Withdrawals cannot be made without first using your deposit — every deposit must be wagered at least once.
  • Suspicious transactions may be reviewed without prior notice.
  • Additional KYC documents may be required for large withdrawal amounts.
05

Bonus & Promotion Terms

hi 7hi 7 bonuses are attractive, but each comes with its own terms. Make sure you read the relevant conditions before claiming any bonus.

  • Welcome Bonus: For new members only, applicable on the first deposit.
  • Wagering Requirement: To withdraw bonus funds, you must first wager a specified amount (typically 5x–10x) of the bonus.
  • Validity: Every bonus has an expiry date — any unused bonus will be forfeited once it expires.
  • The same bonus cannot be claimed more than once.
  • Breaching bonus terms will result in the bonus and any associated winnings being voided.
  • Each voucher code can only be used once per account.
How to Claim a Bonus

To get bonus details and voucher codes, visit our Promotions Page & Voucher Page to view. New offers are updated regularly.

06

Responsible Gaming Policy

hi 7 Betting is entertainment — not a source of income. That's why responsible gaming is our top priority.

  • Deposit Limit: You can set your own daily, weekly, or monthly deposit limits at any time.
  • Betting Limits: You can set a maximum stake limit for each individual bet.
  • Self-Exclusion: You can temporarily suspend your account for a set period at any time.
  • Reality Check: You'll receive reminders to take breaks from your gaming session at regular intervals.

If you feel you're losing control of your betting, please contact support immediately. For more information, visit our Responsible Play Page to view.

07

Account Closure & Prohibited Activities

hi 7 hi 7 reserves the right to close an account and forfeit its balance without prior notice in any of the following circumstances:

  • Attempting to register or pass KYC using false information.
  • Use of unauthorized bots, scripts, or automated software.
  • Bonus abuse (including arbitrage and multi-accounting).
  • Operating multiple accounts.
  • Deliberately exploiting technical glitches on the platform for personal gain.
  • Money laundering or any other illegal activity.

You may also close your account at any time — simply notify support and your account will be closed within 24 hours, with your balance returned after verification.

Why Choose hi 7

The protections and benefits you receive by following these Terms & Conditions

Fund Protection

Your deposited funds are held in a separate account and are never mixed with the company's own funds.

Data Privacy

Your personal information will never be sold or shared with third parties. For more details, see our in our Privacy Policy available.

Fair Betting

All odds are calculated automatically. Match results cannot be altered manually under any circumstances.

Bet History

You can view the full history of all your bets, transactions, and account activity at any time.

Fast Complaint Resolution

We're committed to resolving any complaint about a bet or transaction within 72 hours.

Full Service in Bengali

These Terms & Conditions are written in Bengali — so you never miss important information due to a language barrier.

Frequently Asked Questions

Frequently Asked Questions About Terms & Conditions

hi 7Beyond football, hi 7 offers 20+ sports to bet on. The most popular include cricket (T20, ODI, Test, IPL, BPL, World Cup), tennis (Grand Slam, ATP, WTA), badminton (BWF Series), kabaddi (Pro Kabaddi League), basketball (NBA, EuroLeague), and esports (CS2, Dota 2, Valorant).

The process is the same across all sports: go to the Sports section and pick your game → find your match → click the odds on your preferred market → enter your stake in the bet slip → confirm. For live matches, you can bet in real time — odds shift with every ball or goal.

Tip for beginners — start with the Match Winner market in cricket, as it's the easiest to understand. For more details, check our Sports Betting Page to view.

hi 7's customer support is available 24/7, every day of the week. There are several ways to get in touch:

  • Live Chat: Click the chat icon at the bottom right of the website — you'll typically get a response within 2–5 minutes.
  • Email: Email us at support@hi7.run — we respond within 12 hours.
  • WhatsApp: You'll receive the number from your dashboard after registration.
  • FAQ Page: For quick answers to common questions, visit our FAQ Page to view.

For urgent matters (account lock, large withdrawal on hold), Live Chat offers the fastest resolution. Our support team is fully available in Bengali.

Done reading the terms? Get started now

Sign up at hi 7 and get a 150% bonus on your first deposit. Enjoy betting in a safe, transparent environment.

For users aged 18 and over. Terms and conditions apply.

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