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Hi 7 FAQ — All Your Questions Answered in One Place

Whether it's betting, withdrawals, bonuses, KYC, or passwords — if you have any questions, you'll find the answers right here. Check this page before reaching out to support.

7 Q&A
Reading time 5 minutes
24/7 Live Support
Complete In Bengali

hi 7receives thousands of member queries every day. Drawing from that experience, we've compiled the most frequently asked questions all in one place. Whether you're new or a long-time member, this FAQ will give you a clearer picture of how the platform works.

Every answer is based on real questions from real users. BDT amounts, time frames, and step-by-step instructions are all written as precisely as possible — so you won't need to look anywhere else.

We couldn't find what you're looking for. Please contact support.

Amount

hi 7The minimum bet amount on depends on the type of game you're playing:

Game TypeMinimum BetMaximum Bet (per round)
Sports Betting (Single)৳10৳1,00,000
Live Casino৳20৳50,000
Lottery / Number Games৳5৳10,000
Virtual Sports৳10৳20,000
Please Note

The minimum stake per selection in an accumulator (parlay) bet is also ৳10 — however, the maximum limit may vary based on the total potential winnings.

Step by Step

hi 7's welcome bonus — just follow the steps below. It's fully automatic, no promo code needed.

1
Sign UpOn the registration page Go there and create an account using your mobile number and password.
2
Upon registration Within 7 days Make your first deposit within this limit — exceeding it means missing out on the bonus offer.
3
Minimum ৳200 Make a deposit via bKash, Nagad, or Rocket.
4
Based on deposit amount 100%–150% Bonus It will be credited to your bonus wallet automatically.
5
Once you meet the wagering requirement (5x–10x), your bonus funds will be transferred to your main balance.
Bonus Slabs
  • On deposits of ৳200–৳999 → 100% Bonus
  • On deposits of ৳1,000–৳4,999 → 125% Bonus
  • On deposits of ৳5,000–৳10,000 → 150% Bonus (maximum ৳15,000)

Time Limit

hi 7Withdrawal processing is faster than any other platform in Bangladesh. See the detailed timeframes below:

Withdrawal MethodsStandard Processing TimeMaximum Time
BKash15–30 minutes2 hours
Nagad15–30 minutes2 hours
Rocket30–60 minutes4 hours
Bank Transfer1–3 business days5 business days

How to Make a Withdrawal:

1
Log in → Wallet → go to the "Withdrawal" tab.
2
Select your payment method and confirm your registered mobile number.
3
Enter amount (minimum ৳200, maximum per day ৳5,00,000)।
4
Confirm the request by verifying the OTP.
Important

The mobile number used for withdrawal must match the number provided at registration, and the name on the mobile banking account must also be the same — otherwise your payment may be held.

Identity Verification

KYC (Know Your Customer) Is the process of verifying your identity and age. hi 7KYC must be completed before your first large withdrawal (৳10,000+) on .

Required documents (any one of the following):

  • National ID Card (NID) — Front and back images
  • Passport — Image of the information page
  • Driving License — Images of both sides

Additional (if required): bKash/Nagad statement screenshot.

1
Log in → Profile → go to the "Verification" section.
2
Upload a clear photo of your document (JPG/PNG, max 5 MB).
3
Submit — usually within 24–48 hours Review completed within.
4
Once approved, you'll be notified by SMS and email, and all withdrawal limits will be unlocked.
Ensure image quality
  • Make sure all text is clearly legible.
  • Do not cut the corners of the image — keep the full document within the frame.
  • If any part is overexposed due to flash, retake the photo.

Language Settings

hi 7 Currently supports Bengali (Bangladesh) and English. Switching languages is simple and can be done without logging in.

Without logging in (from any page):

1
Go to the footer at the very bottom of the page.
2
Look for the language selector dropdown (🌐 icon).
3
Select "Bengali (Bangladesh)" — the page will reload and display in Bengali.

While logged in (to set permanently):

1
Profile icon → Settings → "Preferences" tab.
2
Select Bengali from "Display Language".
3
Clicking "Save" will automatically switch the display language to Bangla from your next login onwards.

To change the language on the mobile app, go to: Settings → Display → Language.

Settlement Rules

hi 7's betting settlement policy follows international Sports Betting standards. The following rules apply in the event of a match cancellation or abandonment:

SituationResult
Match Cancelled Before KickoffFull Bet Refund
Cricket — at least 50% of the designated overs have been bowledSettled by DLS or official result
Football — abandoned before 90 minutesBet voided, stake refunded
Suspended during live bettingSettled based on the score at the time of suspension
One leg void in an accumulatorSettled with the remaining legs, excluding the void leg
Settlement Time

After the official announcement of a match cancellation, typically within Within 24 hours Settlement is complete. The refunded amount goes directly to your main balance.

Recovery

Forgetting your password happens to everyone — no need to worry. hi 7offers two ways to instantly regain access to your account:

Method 1: Log in directly with OTP (fastest option)

1
On the login page Go to → select the "Login with OTP" tab.
2
Enter your registered mobile number → click "Send OTP".
3
Enter the 6-digit code sent to your phone → access your account instantly.

Method 2: Reset Your Password

1
Click the "Forgot Password?" link on the login page.
2
Enter your registered mobile number — a reset OTP will be sent.
3
Verify the OTP → set a new password (minimum 8 characters).
4
Once confirmed, click "Save" — you can log in with your new password immediately.
If your number has changed

If your registered mobile number is no longer active, contact us via live chat. For KYC-verified accounts, your number can be updated after identity verification.

Why is getting help on hi 7 so easy?

You can resolve most issues on your own without contacting support

Searchable FAQ

Search through hundreds of questions by typing just a few words — save time and get answers faster.

Full Bengali

All answers are written in plain, simple English — no confusing technical jargon.

24/7 Live Support

If your question isn't answered in the FAQ, reach out via Live Chat anytime — day or night.

Regular Updates

Whenever a new feature is introduced or rules change, the FAQ is updated immediately — you'll always have the latest information.

Step-by-Step Guide

Complex processes are explained step by step with numbered instructions — so you can get it right the first time.

Mobile-friendly

The FAQ page is easy to read on any mobile device — just scroll to quickly find the question you need.

Still have questions?

Our support team is always here for you. Or join hi 7 right now — a platform trusted by millions of members.

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